Find the answers to common questions from customers in need of appliance repair in Livermore or call (925) 290-6385 to speak to a member of our team:
Q. WHICH IS BETTER: REPAIR AN APPLIANCE OR REPLACE IT?
A. When an appliance breaks you have two choices. The first is to schedule appliance repair in Livermore in order to avoid paying for a new model and keep using the old dryer, washer, dishwasher, stove, or refrigerator. The second option is to replace your old appliance with a new one.
Appliances have expected lifetimes. When your appliance is relatively new or in the early stages of its lifetime, we always suggest calling our appliance repair service to fix any minor issues. But, when the appliance is near the end of its expected term of service, we suggest replacement with a new model, so long as your budget allows this.
The average lifetimes of various household appliances:
Dishwasher: 10 years
Washer: 11 years
Dryer: 14 years
Refrigerator: 15 years
Gas Ovens: 15 years
Electric Stoves: 15 years
Freezers: 15 years
Q. DO YOU HAVE A WARRANTY OR GUARANTEE?
A. Our warranty on all parts and labor is 12-months. To preserve your warranty we use manufacturer parts for all KitchenAid, Sub-Zero, Frigidaire, Kenmore, GE, LG, Whirlpool and several other popular appliance brands. If any problems occur with any of your household appliances do not hesitate to call us. And, call us at any time if a problem continues or returns after our repairmen leave!
Q. WILL THE TECHNICIAN FIX MY APPLIANCE ON THE FIRST VISIT?
A. Our goal is always same-day and one visit service. Our service vans go out into the field filled with ninety percent of common manufacturer parts as well as every tool required to do the job. In the rare instance where we need to return to complete a job, there is no extra service charge. Over the years we estimate that we have had to come back to complete an appliance repair less than 5% of the time.
Q. WHAT IS THE TIMEFRAME FOR APPOINTMENTS?
A. We work with a two to three hour window for when the technician will arrive at your home. We appreciate the value of your time and will always strive to arrive at your home as soon as work allows. If the job before yours takes longer than expected, our schedule will still allow the technician to arrive for your repairs within the expected time frame. And, our technicians will always call ten to fifteen minutes before they arrive.
Q. DO YOU HAVE A COMPLETE LIST OF THE BRANDS OF APPLIANCES YOU REPAIR?
A. Yes, we do. The list includes virtually all major brands of appliances for households. If you have questions about a brand not listed below, call us. We can order parts of any brand.
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